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Patient Feedback

If you have feedback, concerns or complaints, please talk to your doctor, nurse or other care giver about any of your concerns. If you have a problem that cannot be solved by them, please call the hospital and ask the operator for the patient advocate or nursing supervisor. We will work hard to resolve your complaint in a timely manner. If you would rather write us, address the letter to the Chief Nursing Officer at the hospital. You can freely voice your complaints and suggestions without it affecting your care, treatment or services. 

To speak to someone outside of Baptist Health about your concerns or complaints, you can call or write: 

Alabama Department of Public Health 
P.O. Box 303017 
Montgomery, AL 36130-3017 
Telephone: (800) 356-9596 

The Joint Commission Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
Telephone: (800) 994-6610 

If you have Medicare or Medicaid insurance, you can contact the Quality Improvement Organization (KePRO): 
5700 Lombardo Center Drive 
Suite 100 
Seven Hills, Ohio 44131

Telephone:  (844) 430-9504

Baptist Health is committed to consistently complying with all applicable laws, regulations, policies and procedures.  If you have concerns about compliance, you may contact the Compliance Department by telephone or email.  

Corporate Compliance Department (844) 298-1926

CorporateCompliance@baptistfirst.org