For Patients

2021 Philips CPAP Recall Information

Full information about the recall, devices impacted, and full FAQs for patients and providers can be reviewed at: https://www.usa.philips.com/healthcare/e/sleep/communications/src-update#section_3

On June 14, 2021, the manufacturer Philips released a worldwide voluntary recall on all Respironics CPAP equipment, devices commonly used by patients at home as well as in Baptist Health Sleep Centers. 

Read the recall here: https://www.usa.philips.com/healthcare/e/sleep/communications/src-update 

To date, Philips has not received reports of patient impact or serious harm as a result of this issue; however, Baptist Health is committed to equipping providers and patients quick and easy connections to information published by Philips in order to make informed decisions regarding scheduled sleep studies and sleep health decisions. 

Excerpts from the Philips recall notification (U.S. only) / field safety notice (International Markets) are copied below, advising patients and customers to take the following actions:

For patients using life-sustaining mechanical ventilator devices:

As recommended by Philips, do not stop or alter your prescribed therapy until you have talked to your physician. Philips recognizes that alternate ventilator options for therapy may not exist or may be severely limited for patients who require a ventilator for life-sustaining therapy, or in cases where therapy disruption is unacceptable. In these situations, and at the discretion of the treating clinical team, the benefit of continued usage of these ventilator devices may outweigh the risks.

If your physician determines that you must continue using this device, use an inline bacterial filter. Consult your Instructions for Use for guidance on installation.

For patients using BiLevel PAP and CPAP devices:

As recommended by Philips, discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment.

Full information about the recall, devices impacted, and full FAQs for patients and providers can be reviewed at: https://www.usa.philips.com/healthcare/e/sleep/communications/src-update#section_3

Other Frequently Asked Patient Questions:

• Can I get a new CPAP machine?
  • New prescriptions are available if you are due for a new one.
  • Patients should visit https://www.philipssrcupdate.expertinquiry.com/ for instructions on locating an affected device Serial Number and to complete the registration process.
  • Call 877-907-7508 if you cannot visit the website or do not have internet access. 
    
     
• How long will it take to get a new CPAP machine?
  • Due to high demand, the timeline for replacement machines is uncertain. 
    
     
• Will my insurance company cover a new CPAP machine since my other one is being recalled?
  • Please reference the Philips recall information site and contact your insurance provider for more information. 
    
     
• Will Baptist Health or my provider send out letters notifying patients of the recall?
  • As patients do not handle CPAP brand selection through Baptist Health or providers, any recall notifications should come directly from Philips or the DME company that you received your CPAP machine from and that you registered your machine with.  
    
     
• How toxic are the CPAP machines actually?
  • To date, Philips has not received reports of patient impact or serious harm as a result of this issue; however, Baptist Health encourages patients to get updates directly from the Philips recall information site.

• Do I need to continue to use my CPAP machine?
  • Please address this question directly with your physician due to individual patient medical conditions. 
    
     
• How do I take care of my sleep issues if I stop using my CPAP?
  • Please address this question directly with your physician due to individual patient medical conditions. 
    
     
• Should I change the way I care for my CPAP?  

  • We recommend following the specific instructions for your particular machine, but do suggest not using any type of “ozone” type system such as Soclean CPAP cleaners.