When you, your family member or your friend is ill, your world is about getting well. At Baptist Health, our world is about you and helping you feel better. We want your hospital stay to be as comfortable as possible, so you can focus on what's most important.
For patients, visitors are a welcome sight and can be an important part of the healing process. We appreciate you visiting our facilities.
Patient Rights and Responsibilities
Notice of Privacy Practices
If you have concerns or complaints, please talk to your doctor, nurse or other care giver about any of your concerns. If you have a problem that cannot be solved by them, please call the hospital and ask the operator for the patient advocate or nursing supervisor. We will work hard to resolve your complaint in a timely manner. If you would rather write us, address the letter to the Chief Nursing Officer at the hospital. You can freely voice your complaints and suggestions without it affecting your care, treatment or services.
To speak to someone outside of Baptist Health about your concerns or complaints, you can call or write:
Alabama Department of Public Health
P.O. Box 303017
Montgomery, AL 36130-3017
Telephone: (800) 356-9596
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: (800) 994-6610
If you have Medicare or Medicaid insurance, you can contact Alabama’s Quality Improvement Organization:
Alabama Quality Assurance Foundation (AQAF)
Two Perimeter Park South Suite 200 West
Birmingham, AL 35243
Telephone: (800) 633-4227